Privacy Policy

Introduction

Welcome to Questaria. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game and services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the game.

Information We Collect

Account Information

• Username: Your chosen display name used to identify you in the game.
• Email: Used for account verification, password recovery, and important communications.
• Password: Securely hashed and stored; we never store plain text passwords.
• Profile Data: Optional bio, avatar, and other profile customizations you provide.

Game Data

• Hero Information: Your heroes' names, classes, levels, stats, inventory, and equipment.
• Progress Data: Quest completions, achievements, zone progression, and game statistics.
• Transaction History: Records of in-game purchases, marketplace trades, and currency transactions.
• [ChatMessages]: Messages sent in guild chat, friend chat, and other communication features.

Technical Data

• Device Information: Device type, operating system, browser type, and app version.
• IP Address: Used for security, fraud prevention, and regional compliance.
• Usage Data: How you interact with the game, features used, and session duration.
• [Cookies]: Small data files stored on your device to improve your experience.

Third-Party Authentication

When you login using third-party services, we may receive:

• Microsoft: Email address, display name, and account identifier
• Google: Email address, profile picture, and account identifier
• Pi Network: Pi username, wallet address, and user identifier

How We Use Your Information

• To provide, operate, and maintain the game and services
• To process your transactions and manage your account
• To communicate with you about updates, security alerts, and support
• To improve the game based on usage patterns and feedback
• To detect, prevent, and address technical issues, cheating, and fraud
• To comply with legal obligations and enforce our terms
• To personalize your gaming experience

Data Sharing

We may share your information in the following situations:

• Service Providers: Third-party vendors who help us operate the game (hosting, analytics, support).
• Payment Processors: Secure payment partners who process your purchases (Stripe, PayPal).
• Legal Requirements: When required by law or to protect rights, safety, or property.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for sensitive data at rest
• BCrypt password hashing with strong work factors
• TLS 1.3 encryption for all data in transit
• Role-based access controls and audit logging
• Regular security assessments and penetration testing

Your Rights

Depending on your location, you may have the following rights:

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Data Retention

We retain your data for as long as necessary to provide our services:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Game Progress: Retained while your account is active.
• Transaction Records: Retained for 7 years for legal and financial compliance.
• Security Logs: Retained for 90 days for security and fraud prevention.

Advertising

Questaria may display advertisements to support the game:

• We may collect anonymized data about your ad interactions, such as views and clicks.
• Third-party ad networks may use cookies or identifiers to deliver relevant advertisements.
• You can opt out of personalized advertising through your device settings or the ad network's preferences.
• Watching optional reward ads provides in-game bonuses and helps support game development.
• Premium or Ad-Free purchases permanently disable advertisements on your account.

Children's Privacy

Questaria is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at support@questaria.com or through the in-game support system.

GDPR Rights (European Users)

If you are located in the European Economic Area, you have specific rights under the General Data Protection Regulation:

• We process your data based on consent, contract performance, legitimate interests, or legal obligations.
• Questaria acts as the data controller for your personal information.
• For data protection inquiries, contact us at privacy@questaria.com.
• You have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy and updating the effective date. Continued use of the game after changes constitutes acceptance.